Administration staff are essential to any provision of service. This module takes you through the essentials for providing excellence in administration in the disability sector.
This training is suitable for all leveled streams.
There is a short quiz to complete the course with an 80% pass mark.
Be in the know!
- Principles to work by
- Understanding disability
- Disability etiquette
- Essential soft skills
- Challenges that might be faced
- Active listening
- Person-centered service delivery
- Every interaction counts
- Overview of the NDIS, support categories, ways to deliver services, functionality domains and the basics of plans and funding, NDIS speak - knowing the jargon
- Getting to know your organisation
- Essential admin skills
- Office politics and etiquette
- Making mistakes
- Complaint handling
- Calming techniques
- What's important and what's urgent
We hope you enjoy.
If you have any queries, please contact our friendly staff at learn@adaptstraining.com.au
Thank you for choosing ADAPTS for your training.
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With gratitude
Team ADAPTS
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Administration Essentials