Conflict - Understanding and Resolving It

CONFLICT - Understanding & Resolving It

There is no better way to provide quality customer service or be able to comply with complaints through to resolution policy requirements than to have an understanding of why conflict arises and strategies on how to resolve it.  It will also do wonders for company culture and understanding staff conflicts.

It doesn't matter if you are the owner, in mental or allied health or a support worker, understanding conflict is simply essential.  Learn some of the reasons conflict arises, reflect on your own practices and policies as well as learning new strategies on how to resolve conflict.

This 2.5 hour module might just change the way you view conflict, understand others and also how you go about dealing with negative feedback and complaints.  This is a win / win for everyone. 

If you have any queries please contact us at learn@adaptstraining.com.au .

On our website we have a range of modules as well as a wide variety of free resources.  Go to www.adaptstraining.com.au